To access a client organization as a service user, select Provider from the top navigation and select your provider from the Providers list. In the Provider Portal, select the client organization to administer from the Clients tab:
Once in the organization vault you can fully administer the client organization, including the following important tasks:
Add and remove users
Onboard and offboard users from Bitwarden as they join and leave the customers' organization.
Change user permissions
When end-users change roles, change their permissions as appropriate.
Add and remove user seats
As the customers' business grows, manage the number of user seats for the client organization.
Reset users' master passwords
If enabled, use admin password reset to recover end-user accounts if they forget their master password.
Create & share vault items
Add and share new vault items on-the-fly when users need access to new systems.
Secure one-time sharing
Use Bitwarden for secure one-time sharing of credentials, documents, and more.
Monitor vault health
Use organization vault health reports and event logs to keep an eye on the overall health of the client organization.
Make changes to the billing information for the client organization, if you ever need to.
Additionally, if your service users help to train customers' end-users to use Bitwarden, the following resources may be helpful:
Help end-users register for Bitwarden accounts.
Watch training videos
Pass along some of the trainings we have conducted in the past.
Help users import their data
If permitted by your customer, give users instructions for importing their individual vault data to Bitwarden.
Help setup two-step login
Give users instructions to help facilitate setup of two-step login.
Demonstrate Bitwarden apps
Help users understand the benefits of Bitwarden mobile apps, browser extensions, and other apps.
Register for demos
Encourage power users to learn independently by attending a weekly demo.